Privacy Policy

Information We Collect

We gather information that enables us to verify your identity, manage your account, and provide gaming services in line with legal requirements. This typically includes details you supply during registration and throughout your use of the platform.

Personal Data

Personal data may include your full name, date of birth, residential address, email address, telephone number, and payment details. When required by licensing authorities or anti-money laundering regulations, we also collect identification documents such as passports, driving licences, or utility bills.

Usage and Technical Data

Automatically collected information includes your IP address, browser type, device identifiers, pages visited, and session duration. We use this data to maintain the security of our systems and to understand how our services are used.

How We Use Your Information

Your data is used to create and manage your gaming account, process deposits and withdrawals, verify your age and identity, prevent fraud, and ensure compliance with gambling regulations. We may also use it to communicate important account updates, security alerts, and, where you have given consent, promotional offers relevant to your preferences.

Sharing and Disclosure

We do not sell your personal data to third parties. Information may be shared with trusted service providers who assist in operating our platform, including payment processors, identity verification agencies, customer support partners, and regulatory bodies when legally required. All third parties are contractually obliged to maintain appropriate security standards and only process data for the purposes we specify.

In certain circumstances we may disclose information to law enforcement agencies or licensing authorities if we believe it is necessary to comply with legal obligations, protect the rights of 2UP Casino, or safeguard the safety of our players or the public.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance functionality, analyse traffic, and personalise your experience. Essential cookies enable core features such as account login and game access. Analytical and preference cookies help us understand player behaviour and improve our services.

You can manage your cookie preferences through your browser settings at any time. However, disabling certain cookies may affect the performance and availability of some features on our platform.

Data Security

We implement industry-standard security measures, including encryption, secure servers, and regular security audits, to protect your personal data from unauthorised access, alteration, or disclosure. Access to your information is restricted to authorised personnel who are bound by confidentiality obligations.

Your Rights

Under applicable data protection laws, you have the right to access the personal data we hold about you, request corrections to inaccurate information, and ask for deletion of your data in certain circumstances. You may also withdraw consent for marketing communications at any time by adjusting your account settings or contacting our support team.

To exercise these rights, please contact us using the details provided below. We will respond to your request within one month, or sooner where feasible.

International Data Transfers

Some of our service providers are located outside the United Kingdom and the European Economic Area. When we transfer personal data to such providers, we ensure appropriate safeguards are in place, including contractual commitments that meet UK data protection standards.

Retention of Data

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Once retention is no longer needed, we securely delete or anonymise the information.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. The revised version will be posted on this page with an updated effective date. We encourage you to review the policy periodically so you remain informed about how we protect your data.

Contact Us

If you have any questions or concerns regarding this Privacy Policy or the way we handle your personal data, please contact our support team via live chat or by emailing [email protected].

This policy was last updated on 15 March 2025.